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Why Server Training Saves You Money
In the current economic climate most restaurant companies have been searching for a way to attract guests. They have turned to a variety of discounts and value-oriented options to keep guests coming...
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Skills Focus: Words That Sell
This week’s we are going to talk about something awesome. It is incredible. You could call it huge. Everyone loves it. History will reflect upon it as epic. It is mega-spectacular. If it were...
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Teaching An Experienced Server New Skills
Recently, I received a comment on a past post from a manager asking for advice on how to handle an experienced server who was resistant to implementing the new skills he was trying to teach his staff....
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Skills Focus: Spotting The Complaint
The last three skills focus segments have focused on selling entrees by recommending them. These should have proven successful in getting your staff engaged in communicating with their guests what...
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Skills Focus: Building And Maintaining Rapport
This week’s topic is a bit different than the topics I have written about in the last few skill focus posts. Previously we have talked about sales and spotting guest complaints. This week we will...
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Skill Focus: Creating Regulars
Last week I discussed how to create and build rapport with your guests. This week I am taking it a step further. The reason you want to establish rapport with a guest is to earn an exceptional tip...
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Skills Focus: Don’t Be “The Server”
I have been asked a couple of times recently to comment on restaurants using iPads instead of menus and servers. I generally respond by asking the question, “Would you rather order that way?” No one...
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Skill Focus: Selling As A Server
In the final installment of the skill focus series, I wanted to bring the series full circle. I began by discussing the value of making recommendations and how to describe food. These were great...
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The First Impression
It was 7: 45 am on April 2nd of 2007 when I arrived for my first day of work at my previous job. I hadn’t slept much the night before because of nerves. I had closed my old restaurant the night...
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Managing Restaurant Hosts And Hostesses
tagged front door staff, hiring, maitre d, managing, restaurant host, Restaurant hostess, restaurant training, training. The first impression your guests receive of the hospitality and competency of...
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